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Grant64t

5,517 Posts.

4

01/11/14

06:44

Post #: 14220587
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Originally posted by spruik ↑

I booked a confirmed connecting flight 7 months earlier from Phnom Penh - Singapore - Melbourne (return), for a relative (she does not have a credit card).

First hurdle... between Singapore and Melbourne they refused to sell any food or drinks for cash, forcing her to go hungry for the entire flight (on the Phnom Penh - Singapore leg they were happy to accept cash for a drink). I know you can pre-purchase food but at the time of booking nothing of the kind was mentioned.

The next day after her arrival, I received an email from Jetstar that they decided to cancel the return flight and move all passengers to the next day but the second leg (Singapore - Phnom Penh) the day after, which would force her to hang around at the airport overnight for 22 hours.

With Jetstar refusing to budge (and no connecting flight made available anymore), I booked a return flight with another airline but Jetstar is only willing to refund a small portion of the return leg.

If they had advised me 2 days earlier I would have cancelled the entire flight forcing them to make a full refund.

Further proceedings pending. Never again with this mob.

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Spruik, I see that JETSTARS Total contempt for it's paying customers has not changed !

http://www.dontflyjetstar.com/complaints
http://www.dontflyjetstar.com/complaints
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