Just to add to the above story, this is part of the email...

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rocket973

11,977 Posts.

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08/12/18

12:56

Post #: 36793103
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Originally posted by rocket973 ↑

I guess for every bad problem there is a 1000 good results. I have been using booking.com for East/West European trips for years.
I don't use them in Asia, mostly just check-in when I arrive or find another hotel, In Thailand/Malaysia/Japan I always drive myself. This is the way most Asians travel, unless staying at a 5 star resort for a week or more.
I have only experienced one problem with booking.com in more than 200 bookings. In this case it was a villa on the coast of South West Italy
(Villa L'Ulivo Sul Mare Cetraro), when we arrived we found that the owner was not there and we could not gain entrance to the villa. We quickly contacted booking.com and they arranged for a hotel not far away. We did pay the hotel direct and booking.com refunded the money in full plus an apology from the villa owner who had a problem in the family some distance away.

When booking with any booking company you should also check it with google.com/maps and note the position and also locate the hotel yourself using GPS co-ordinates that way you'll never get lost. Normally you can also zoom in with google earth and see the actual property. Often its the owner of the property who supplies the photos so its always best to check. Its called research.

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Just to add to the above story, this is part of the email received from booking.com re the new booking

"L'Ulivo Sul Mare has been in touch with us today regarding your reservation 955.......4. Unfortunately L'Ulivo Sul Mare won’t be able to honour this reservation and accommodate you on the dates of your planned stay. We sincerely apologise for any inconvenience this may cause."

"Although your new reservation at Hotel La Carruba will be more expensive than your original reservation, we will refund the difference between the rates to you. Simply send us your receipts after your stay, and we will arrange reimbursement as quickly as possible."
"If you incur any additional costs as a result of this situation, please send us your receipts and we will do our best to offer adequate compensation."
"We’re sorry for the inconvenience this might have caused and are ready to answer any additional questions you may have. We’re here to help 24/7."

I do not believe that you can get better service than that. I will continue to use booking.com for my next European holiday shortly.
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