@tasboy; I recently referred on online purchase from an Australian company to the ACCC.That company forwarded the wrong product but after a total of almost two months of to and fro still refused to refund my payment.
After speaking personally to people identified as team leaders at the company they finally admitted they did not have the correct product and would now refund my payment.
So what about the ACCC? Well I subsequently received a standard letter telling me to do more to resolve the matter (every point of which I had already documented and forwarded to that organisation).
Clearly, under Scott Morrison's Government our corporate regulators are worse than useless. They need to be terminated and replaced with a transparent system that actually protects PEOPLE and responds to our needs instead of to their own executive remuneration incentives.!
