IT End User Support Technician

Global Laser Enrichment

Wilmington, NC

IT End User Support Technician

Global Laser Enrichment - Wilmington, NC

Job details

Salary

$45,000 - $65,000 a year

Job Type

Full-time

Qualifications

• Work authorization (Required)

• Top Secret (Preferred)

Benefits

Pulled from the full job description

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Show 7 more benefits

Full Job Description

Role Overview:

To continue to propel Global Laser Enrichment (GLE) forward as a growth steamroller we are hiring an entry level IT End User Support Technician at our Wilmington, NClocation (yes, you could work near the beach!).

This role will report to the Information Technology & Security Manager (ITSM). This role will provide technical support to users in an efficient and accurate manner. You will be considered as the front lines and you will solve basic technical problems and provide support for all assigned areas.

About the Role:

• Design and implement new network solutions for improving network efficiency.
• Implement effective network security measures.
• Maintain computer networks including VPNs, routers, switches, and other network infrastructure.
• Install and configure network equipment including firewalls, routers, switches, and other network related equipment to maximize network efficiency and security.
• Manage firewalls and network security systems to keep data and communications protected.
• Maximize network performance through ongoing monitoring and troubleshooting.
• Arrange and schedule upgrades, patches, and firmware updates for network devices.
• Report network status to management personnel.
• Maintain current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.
• Document any changes to IS networks.
• Manage an enterprise Call Manager.

Assist ISSM with the following activities:

• Responds to requests by users for hardware and software support.
• Reports on frequently addressed issues to identify broader challenges.
• Images/deploys/maintains PC hardware, software (OS & Applications), printers and peripherals.
• Assist users accessing systems and software.
• Assists in training users on various PC based software systems (e.g., Microsoft Office, engineering application, remote access, etc.).
• Asset Management.
• Act as back up for Systems and Network Administration functions.
• General device management and repair/replacement support
• Provide support on enterprise IT projects and tasks.
• New system imaging.

About You:

• You must have an active DOE/NRC Q-clearance or equivalent (DOD Top Secret).
• Security + certified (ability to obtain within 1 year).
• 2 years of end user support and troubleshooting.
• Strong Customer service skills.
• Experience with Windows Desktop OS and Server OS, Mobile Device (IOS/Android), Microsoft Office 365, Azure, Active Directory administration, general server administration.
• Strong understanding of PC hardware and peripherals.
• Good communication skills.
• Good understanding and practice of cybersecurity, networking and OPSEC.
• Broad knowledge of Windows Operating Systems and Client Hardware.
• Exceptional analytical and interpersonal skills.
• General knowledge of TCP/IP networking protocols.
• Ability to think independently to meet requirements.
• Self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.

Traits:

• Self-motivated, results oriented, strategically adept
• High integrity, excellent judgement; maintaining confidentiality with a sense of urgency
• Highly collaborative with high intellectual curiosity
• Self-aware, and with a real sense of ownership
• Brave, adaptable, calm under pressure, able to operate in high-pressure, chaotic situations

Company Overview:

We are fast-growing and purpose driven. We are commercializing laser enrichment technology to produce nuclear fuel for safe reliable carbon free nuclear power. GLE is innovating the next generation of uranium enrichment technology in the United States and beyond.

Build an exciting, rewarding career with us. Consider joining the GLE team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Company Benefits and Perks:

We work hard to encourage everyone at GLE to bring their authentic selves to work every day. We offer a variety of family-friendly benefits to all our employees.

• Short Term Incentive Program
• 401(k) Plan with Company Match
• Medical, Dental and Vision Coverage Paid at 100% for Employees
• Paid Time Off (Vacation and Personal Leave)
• Paid Parental Leave
• Group Life Insurance Paid at 100% for Employees
• Short Term Disability Paid at 100% for Employees
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

We're serious about our commitment to diversity which is why GLE prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Wilmington, NC: Reliably commute or planning to relocate before starting work (Required)

Security clearance:

• Top Secret (Preferred)

Work Location: One location

• Health insurance

Hiring Insights

Hiring 1 candidate for this role

Job activity

• Posted 1 day ago

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