Latency is a synonym for delay. In telecommunications, low...

Latency is a synonym for delay.

In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX.

In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another and you may have experienced latency when the Unith Digital Human responded to your question.

Perhaps there was a delay of 2 seconds or so, and you may consider this unacceptable.

But lets put this into the context of an alternative communication path with one of the big Four online share trading platforms.

From the time I write them an email and get a response, what would you guess is their latency?

Well it is 172,800 seconds to get a reply (48 hours) and if I need to clarify the answer I have to wait another 172,800 seconds for the reply.

Unith's digital human is not perfect, because there can be response delays, but it is 85,000 times faster than what is currently in use by some of the largest businesses in Australia.

The technology doesn't take much to generate a positive business case for adoption and not just because the existing solution is so bad.

Looking forward to the session tomorrow, hope you all got your questions ready.