Hi Red, I don't think you meant it in a negative way but to say Angus does not have "people skills" is just a bit harsh.
It simply is not true. He is actually very personable, open and honest - and quite confident of his skill sets and how to achieve what he is doing. But I will share that he does find public speaking especially unnerving. And he is well aware of it. But he's a good networker and someone who easily warms to his subject - he has it all and is utterly convincing.
It' has just fallen on him to be the front man for the presentations. OK, Steve Jobs will have done it better but Vonex is not Apple.
They are actually a smallish organisation with no dead wood -so you'll understand that Angus; presentation was not as slick and choreographed as might be desired.
No big deal - Vonex will get there with the credibility they project.
On another matter, I also came across the negative Whirlpool reference ealie mentioned in this thread and I can tell you that it was a subject of my discussion with Angus. On first read it suggested that Vonex was lacking in its customer attention. Naturally, Angus was very aware of the report and gave a complete rundown of the matter in question. As it is published Vonex is made to look bad while Telstra, providing superior customer service, seems to come out the hero. What actually ocurred was rather different.
@Slykes got it dead right.
The Vonex customer in question was using their DSL service, which as you know is copper wire - so it has to go through a Telstra exchange - and that is where the problem ocurred. This was the 3rd praty carrier Vonex referred to. The downtime problem was as a result of malfunctioning port at the TELSTRA end - nothing to do with Vonex. The client was attended to by Telstra and they made him fully aware of their culpability in the problem.
So why did he jump on Whirlpool giving Vonex a bad rap right after their proposed reversed listing? Following his downtime issue the customer determined not to renew his contract with Vonex and a date was assigned for the termination of his service. At the very last minute the customer asked for the contract to be extended 2 days. Owing the the machinations required with Telstra it would have taken 3 days to get the service recommenced - so Vonex was damned if they did revive the service and damned if it did not. Despite the client being made fully aware of the situation, he, like some
low bowling respondents to this thread chose to malign Vonex BECAUSE HE COULD.
Frankly, after hearing the complete explanation I was a little baffled that Vonex did not make a more robust and assertive ripost on Whirlpool.
It may come down to not wishing the complainant to be shown in a negative light - even though he had no leg to stand on in terms of a complaint. Perhaps Vonex did not want to be shouted down as the heavy-handed telco in a textual stoush?
Or maybe, being the small company that it is, they just don't have a media officer that can ride shotgun.
I may be just a random internet guy, but I believe Vonex is destined for great things and we need not be concerned by the slings and barbs - and pricks - you will read on this forum.
