just rang erj, page-14

"Give them a call they are very happy to speak to shareholders, just talk to them like they are a good mate."

This has been my experience also Don.
As you say they seem more than happy to talk and seem just as frustrated as us.

NTaylor. Dont let it get to you.
On the subject of future installs, Last time I spoke to them I was told that they would be using multiple contractors to achieve their aim for their stated roll out numbers.
I guess it would be pretty silly to think that they would do them one at a time using the same team which is doing the current install.
Hang in there it will all work out in the end.