I paid $460 for a high pressure water cleaner with a 2y replacement warranty 7 months ago. Anyway I flogged it and it started playing up.
Took it back yesterday (Bunnings) and they said they no longer sold them doe to 'problems' and I could have a store credit that I had to use in 14 days and they would only give up to $9.99 change.
I explained that I bought the item on their recommendation and now wanted to purchase one from a specialist down the road. I also said I didn't have anything else to spend the $460 on in their store in next 14 days and that I understand the ACCC rules pretty well.
5 mins of deep discussion between themselves later and they refunded me in full. This is a good sensible outcome for both parties and I'm pleased to see they can make decisions like this at department level, not even going to store mgr.
