strong build up on the buy side, page-23

Its amazing our sentiment around this stock has changed.... You just need to follow them on facebook to see. Late last year and early this year it was pretty nasty the customer feedback. But now, even the negative feedback is dealt with quickly, often receiving acknowledgment of the speed of service.

Big thumbs up for the turnaround in customer service... Not only is the outsourcing of the contact centres costing money, seems to be delivering a superior customer service also!