That's like asking 'little Johnnie's' Mum about little Johnnie, "he's really a nice little boy", after he was just caught trying to microwave the cat.
The more we excuse, the more we advance special privileges and liberties, the more they find to justify these atrocities, and even more of them get on board. Zero tolerance needs be applied. The people who don't realise that, should have stayed in the trees.