Let me guess . You're a boss ?
Did it ever occur to you that some people make terrible bosses ? They might have been great at starting the business , inventing the idea or whatever , and absolutely shite at dealing with people .
Think of it as how you talk to your missus . If you yell at her and order her to do things you will get very poor service in return .
How is it the bosses problem ? Because you get the hiring wrong from the get go . You hire bad people and complain that it's someone else's fault .
Smarter companies analyze who they hire so that they get the right people .
Having trouble getting good people ? Maybe the problem is you , not the employees . Ever think about that ?
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Matthew Kowal / Andy Burger, CCO / Head of E-Commerce
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