You are probably right too, most of us have had to call some business at some time and the call is answered by an Indian or a Fijian or what ever reading from a script. If the answer to your question isn't on the script you can go around in circles until you tire and hang up.
There will be no bleeding hearts on the other end of the phone when some drugged up moron gets on the phone asking where his fortnightly payment is...in reality it could save us and the budget millions of dollars...fancy...even fewer public servants...great outcome.
