I work in the industry and can understand from a profitailty point of view why major insurers have moved their call centres but dealing with the South Africans (and Suncorp's Indians and CGU's Filipinos) can be very interesting and it consumes a lot more of our time to get resolution to any queries and their recording of claims is problematic.
A traffic light becomes a 'robot' and Canning becomes Cuning and a Galah is a what??? They have requested and chased contact details on numerous occasions for an at fault Galah to seek recovery. Hilarious.
I wonder how it affects their recovery from other insurers? and if the recovery rate drops their profitability will be reduced.
SGIO call centre in South Africa, page-7
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