Ann: Response to ASX Query Letters, page-130

This is almost like loan shark arrangements.

(each a Declined Customer) then BRTV can either swap in another Customer to replace the Declined Customer or pay an amount equal to any Offer Amount paid for that Declined Customer plus an additional fee equal to 24% of the Offer Amount (Cancellation Fee).

If a customer declined the service, FC receive 48%. No wonder BIG need 20m.

BIG can replace decline customer but it just hide Tue problem, too many kids and not enough pots.

This doesn't look good at all for BIG.