@ericson
If you report a verbal communication back to the forum - when there is no way of checking what you have said - that it is not mistaken, that you haven't been BS'd to then I reserve the right to report that post as unsubstantiated information under TOU.
An email can be sent to the company almost as easily as a phone call can be made but it creates an audit trail where what you asked can be checked as well as the response you get and if you advise the company that you want to be able to share the content of the email they may agree.
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