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NineLives

17,269 Posts.

469

24/09/18

19:02

Post #: 35808533
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Originally posted by Dabbla ↑

I've been locked out of E-trade all day and had no way to contact them to sell a parcel of shares that dropped over 4%.

I couldn't get through by phone. 'Press 1 for.. press 2 for... press 3 for... ' - Pressed them all over several failed phone calls - none of them took me anywhere.

I tried to contact them via email - forget that - email rejected with a claim their email address was not valid

I rang again this evening on their listed number 1300658355- it diverted to a recorded message to ring on 1300167665 instead.

I've since rung the new number and have so far been on hold for 40 minutes (and not confident I'll get through tonight).

I lost money today and I've seemingly got no way to contact ANZ and resolve the issue before tomorrow.

Any offer of 10 free trades won't cut it - This change over is beyond minor teething issues - I view it as straight out negligence.

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Dabba, try changing your log in password. I took great care this am to correctly type in my log in password and 3 times it told me I had entered the wrong password. So I clicked the "forgot your password?" link and changed mine and voila.....she sprung to life.
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