ANZ New Trading platform, page-28

Platform is down again WTF ?????


Find below some correspondence between myself and ANZ..

What the f* are you bastards doing? It took me 50 minutes this morning (logged in 39 minutes after trading conmenced) to work out how to log in to my Pro account. Only to find that trades placed on Friday were no longer active. Why did you not directly notify users of the changes to login procedures? I tried to contact Etrade support by phone many times this morning. With many calls failing after 30 minutes. Will Anz be compensating customers for losses associated with your upgrade failure. Do you realise that you are f*ing with peoples financial well being?? BTW, I can't log in again tonight. Keeps coming up that it can't find the DNS server. Dead set retards.....

You sent feedback to ANZ Australia.



12:36AM

Hi Brad, we understand the inconvenience and frustration this has caused however; we ask that you please consider using more appropriate language. We’re working to resolve these issues as soon as possible. Our ANZ Share Investing Team are not available right now, their operating hours are 8am to 6pm AEST, Monday to Friday. Their email address is [email protected] and contact number is 1300 658 355 if you still require assistance. ^Natty

8:43AM
HI Natty, you do realise that the "Inconventience" is actually costing people their savings/income. I for one, have over 90k inveested at any one time on the exchange. Using terminology as you have only goes to highlights both the banking sector and your own incompassionate views and understanding of the severity of the issue. You are messing with peoples lives....

I ask again. Will Etrade be compensating customers for losses associated with the changes and failure to notify custormers?

BTW, Stop losses (Conditional Orders) were also removed from my account........


Some more feedback for you....... https://hotcopper.com.au/threads/anz-share-investing.4449518/#.W6lu3mgzZPY

10:24AM

Hey Brad, regretfully we don't have plans to compensate customers impacted, however we can raise a formal complaint raise to have your issue escalated. Please reply with your full name, postcode and contact number and we'll have a complaints officer contact you shortly. ^Michael

11:34AM
Trading platform is down AGAIN

Seriously WTF ?????



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