Couple suing Westpac for letting them borrow too much money, page-50

https://mobile.abc.net.au/news/2019-03-08/bank-bosses-front-parliament/10882560

“Commonwealth Bank shareholders 'largely' footing $1.4b customer compensation bill”

This is why I said the only party I feel for in these situations is the shareholder..and why responsibility to shareholders extends to being responsible to your customers..because of laws in place, break that responsibilities extension and this is what happens - and you fail in your responsibility to your shareholders..