Tick Tock Tick Tock, page-31

"ASX Listing Rules impose various constraints on our communications, and all of our updates on this matter must be made via the ASX Market Announcements platform."

I think it's pretty clear that the response above means that you have no special entitlement as a shareholder to receive information that would be in breach of ASX rules. It doesn't matter that you e-mailed them personally, you won't find out any sooner than the rest of the market.