John O’Sullivan summed it up concisely.
Acquistion strategy was poorly qualified
Integration of acquired businesses a resounding failure
As evidenced by $62m impairment charge - grossly overpaid for businesses acquired.
Failed to account for weather impacts in setting market expectations.
Failed to secure critical long standing contracts
Created bad will and ill-feeling in dealings with critical strategic partners - ultimately costing contract renewals (Quicksilver) and still being felt on certain products such as Fitzroy Island where ExCo guests are singled out and prevented from using WC facilities !!
All driven - it would appear - by the same arrogance that has led to solid, founder led businesses being run into the ground with the loss of competent long term staff with the competency to manage and run these more complex businesses had they been supported and properly funded.
it is good to see that the incoming leadership has removed / sidelined the architects and custodians of this utter failure, but it remains sad to see these businesses now so diminished, being ‘picked over’ and sold off into a tourism market that has been nothing but weakened by the brief and odious contributions of Experience’ Co.
A very sad episode in the Cairns tourism market’s history.
Let’s hope that whatever chump change can be dragged from the GBR Helicopters fire sale is put to good use on what’s already looking like a very tired and unloved marine fleet - given that the marine operations are now to be considered ‘core’ business.
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