For some actual data about TIO complaints, the report was released a few days ago for last year, if you look over a few years all telcos have improved, but these numbers dont take into account that number of customers have changed over that time.
Complaints per service is the data we really need to compare properly, but its not possible to breakdown properly as only count complaints per customer, and different types of services attract different levels of complaints, eg mobile vs fixed, SMB vs consumer.
Telstra, TPG and Optus have seen the worst improvements.
2016-17 2017-18 2018-19 2019-20 Change 2016/17 to 19/20 1 Telstra 76650 82528 66402 66612 -13.10% 2 Optus 30120 40665 31629 26205 -13.00% 3 TPG 6995 6248 5380 6471 -7.49% 4 Vodafone 10684 9752 6784 6412 -39.99% 5 iiNet 10170 7719 5663 5723 -43.73% 6 Dodo 3309 3120 1863 1573 -52.46% 7 Southern 2068 1484 1366 1300 -37.14% 8 M2 Commander 1704 1565 1096 1160 -31.92% 9 MyRepublic 1816 1816 1286 769 -57.65%
Latest report here
https://www.tio.com.au/reports-updates/annual-report-201920
Horrible Customer Support, page-41
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