There are 2 AFR articles on the Tyro situation. Here are some quotes from the two articles. This will create damage to Tyro's brand and will be very good for SMP.
While some implored the payments company to “get your act together” others declared “you have lost us forever” Turning to rivals.
As more days passed without a fix in sight, customers talking among themselves on social media began advising one another to install a competitor’s product rather than continue to wait.
Some are demanding compensation while another says the outage has cost them $40,000 in revenue. “Thanks Tyro, you have just about killed my small business,” a customer wrote on the firm's Facebook page. While some implored the payments company to “get your act together” others advised fellow business owners using Tyro to bite the bullet and use a competing product, declaring “you have lost us forever”.
Many Tyro customers such as Lick Ice Cream have been forced to install new eftpos machines from rival operators in order to stay in business. “As of 7pm tomorrow we will have been a full week without eftpos payments on terminals and we still have no indication of when the terminal will be collected,” Ms Dowling said.
Businesses relying on holiday trading to top up their coffers after a challenging year are hopping mad after an issue with payment devices provided by Tyro has seen as many as 10,000 eftpos terminals locked for the past six days. With a forecast top of 36 degrees on Monday, the failure of the machines could not come at a worse time for the Point Lonsdale Newsagency, which is on Victoria's Bellarine Peninsula and sells everything from the daily papers to buckets and spades. Karen Barker, of the Point Lonsdale Newsagency, says her business is "losing thousands" every day. Mike Dugdale Located over the road from a beach packed with families, the business was losing “thousands every day”, proprietor Karen Barker estimated. “The beach is absolutely loaded and there isn’t a car park in the street,” Ms Barker said.Ms Barker said a technician turned up on Saturday unannounced and took the terminal but she was yet to hear when it would be replaced with a functioning device.
Tyro is the largest provider of eftpos services outside of the big four banks, providing services to more than 32,000 small-to-medium business customers including about 60,000 point of sale payment devices .As the outage stretched into the sixth day, irate small business owners unloaded on Tyro’s social media channels demanding compensation for merchant fees and lost revenue.
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