Ann: Terminal connectivity issue, page-84

We're a trader with 4 terminals out. None have been replaced and the issue is now over 8 days old. It's costing us significantly. We are using Square (which is part of our local business continuity planning) as a back up but its more expensive and we have to absorb some of the cost to keep our customers happy.

It is it not easy to change to a new supplier, especially if you're a trust, but with the outage going on for so long there must be plenty thinking about it.

As a shareholder I am not happy about the rapid erosion of the share price. TYR will need to prove that that have better business continuity / disaster planning in place before they are trusted again. They also probably need a CEO with more customer empathy than the one they have now, if they are going to adequately protect and sustain their customer base.