Ann: Terminal connectivity issue, page-110

From the outside this looks like an over-reaction by quite a long shot. The loss of revenue will be negligible, there may be some impact to growth and damage to brand. However, a 14.6% drop from the previous 30 days lows (21.7% from the high) is an over-reaction.

Judging by some of the comments here, it might be a case of soft emotional hands dropping their shares and/or opportunistic short-selling hurting the market price. You would think perhaps this was an unheard of event (an outage) or a repeat of an outage that has become all to familiar for TYRO customers however, as far as I know this is a new event for TYRO and similar, if not in length, to outages CBA, ANZ et all have on a fairly regular basis. It is not surprising that many small businesses lack any form of BCP - as noted by other posters here having a SQUARE terminal as a backup is a simple, cheap and effective solution - but I expect the small businesses will have a short memory concerning this event especially when considering how affordable TYRO payments provided TYRO can close this out soon and avoid any repeat issues.

As for the legal action? What is the case exactly? Breach of terms & conditions? Would be a nightmare if TYRO has left themselves open to liability to business losses cause by a lack of terminal usage and would absolutely be a sell here - however, i'd be extremely surprised if there is any legal recourse available either for customers OR for shareholders (would be very irrational to be that upset at this stage)

Rather I expect a further update once things are resolved with a contrite apology supported by discounts/waivers of monthly fees. No more news articles will be written, people will go back to realising the sky hasn't fallen and the share price will return back to previous levels in a short amount of time.

In short: Tempers run hot but they don't run long. This will all been yesterdays news very soon and, provided TYRO can avoid any future failures within the next 6-24 months, it should have no material impact on TYRO's future.