Job Description

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Sales Account Manager

WINEDEPOTMore jobs from this company

About Us

WINEDEPOT is an online technology platform designed to streamline wine and beverage distribution. Our mission is to let drinks flow.

We are looking for an ambitious, passionate and performance driven Account Manager willing to travel to wine regions across NSW, ACT and QLD to sign up, onboard and manage new and existing customers.

The role

Reporting to the National Sales Account Manager you will be responsible for acquiring, maintaining and supporting long term relationships with wine and beverage producers within your defined territory.

Key duties and responsibilities

• Develop, nurture and close potential new customer leads
• Operating as the lead point of contact for any and all matters specific to customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and industry associations
• Educate and up sell existing customers about our various products and services
• Work closely with the National Account Manager to improve lead generation, sales processes and customer retention strategies
• Work closely with the Customer Success Team to ensure the efficient on-boarding of new customers and retention of existing customers
• Meet and exceeding sales targets
• Attend industry events and representing the company

Your skills and experience

• Tertiary qualifications, ideally in Sales, Marketing and/or Business Management
• Proven track record in business development
• At least 2 years of Account Management/BDM experience within the 3PL logistics industry – wine industry experience will be an advantage
• Experience in meeting KPI’s and sales targets
• Ability to develop business cases that articulate strategy, value propositions, required investments and financial returns
• Proficient in CRM and other sales management software
• High level of personal credibility, customer relationship, networking & interpersonal skills
• A strong ability to build rapport with customers
• Ability to be analytical, think creatively and develop solutions specific to customer needs
• Good presentation and reporting skills

Your personal characteristics

• Highly organised, strong attention to detail and outstanding level of accuracy
• Ability to work autonomously and use initiative
• Self-motivated, results-driven mentality, with a bias for speed and action
• Exceptional written and verbal communication skills
• Excellent problem solving abilities
• Ability to work under pressure and multitask in a fast-paced environment
• Excellent time management skills
• Resilience and drive in the face of rejections
• An open and likeable personality with honesty and integrity
• A team player who is prepared to help and support others

Your benefits and perks

• Competitive salary + bonuses
• Vehicle allowance
• Flexible work arrangements
• Interstate travel
• Develop a career in the wine/beverage industry

More details about the company and business can be found at www.winedepot.com

If you think you possess the necessary skills and experience to be successful in this exciting role, please apply now!

The application form will include these questions:

• How many years of B2B sales experience do you have?
• Do you have a current Australian driver's licence?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?

Job Description

Job Header

Customer Service Specialist

WINEDEPOTMore jobs from this company

About Us

WINEDEPOT is an exciting new start-up that aims to simplify and improve the wine supply chain by connecting the various stakeholders using technology. We are in the process of launching a B2B Marketplace that will revolutionise alcohol distribution.

We are looking for experienced, ambitious and hands-on Customer Service Specialist to join our rapidly growing team of passionate professionals. This is a great opportunity for a creative and ambitious marketer to develop their career further with a progressive company in an exciting and fun industry.

The opportunity

Our mission is to engage with our community of Wineries and buyers. This means we need our front-line Customer Support Team to be absolute specialists in our offering, our business model and our customers. You will be supporting customers via multiple channels including phone, email and Live Chat.

Your responsibilities:

• Deliver a best in class customer experience in a high-volume, customer service environment through multiple channels.
• Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy
• Deliver on all team and individual KPIs, including productivity targets and customer satisfaction metrics (CSat, NPS and Retention Rates)
• Be open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset
• Positively contribute to our passionate, customer-oriented, and results-driven team!

Your ideal experience

• Minimum 2-year professional experience in a fast-paced, results-driven environment where you were managing internal or external customer requests. This may have been a contact centre for an e-commerce business.
• Logistics experience (experience working with courier partners on investigation’s where packages are etc)
• Knowledge and experience within the Wine industry.
• Tertiary qualification desirable, but not mandatory
• Fast learner with strong fluency in Web Technologies and the Internet

What awesome looks like

• Exceptional English written and verbal communication skills - You can compose thoughtful, personalised responses to customers
• High EQ to truly connect with customers, ask quality questions and anticipating needs
• Customer-centric mindset and natural tendency to go above and beyond to solve problems
• Outcome-oriented / results-driven - thrives on solving issues efficiently while giving an excellent experience
• Excellent problem solving and listening skills, using strong judgement and patience to manage the most complex customer requests
• Resilience for troubleshooting & dealing with difficult stakeholders (you love turning these situations around)
• Strong time management skills and naturally well organised - You work efficiently within time constraints and are able to cope with a variety of demands and prioritise tasks
• High self-motivation & discipline to work effectively from home and independently resolve customer issues
• High-level professionalism and maturity
• Business Development skills – a willingness and a social style to engage with customers about purchase decisions.

Work Perks

Fun and dynamic team environment

A flat structure work culture where all team members and ideas are valued equally

Beautiful city office

Regular team events and wine tastings

More details about the business can be found at www.winedepot.com

Next Steps

This is an exciting time to join a disruptive organisation led by an industry veteran that has seen significant success since inception. If you think you possess the necessary skills and experience to be successful in this exciting role, please APPLY NOW.

Please note that due to the large numbers of responses expected, we will not be able to respond with a personal message to every application. No agencies please.

The application form will include these questions:

• Do you have customer service experience?
• Have you worked in a call centre before?