ABB have a significant competitive advantage and that is their support and transparency. They are also paving their own path with a ABB fibre network and competitive contracts with existing fibre networks to reduce cost and increase redundancy.
You believe the increased cost of service is purely to incorporate an increase to the Refer a Friend system?
Just because there is cheaper alternatives, does not mean they are better. I could still be with Optus and waiting weeks for call backs from support teams who have no idea what they are talking about. When I call ABB Support, I speak to someone who is based in Australia and has a certain level of knowledge to support me and in some cases, I would consider an SME in the area they are supporting.
You describe the ability to churn quickly as a negative? This applies to most, if not all RSPs..
What about the new customers that can quickly churn to ABB? Is this still a negative?
$4 by end of year?, page-57
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