Not sure if anyone noticed but DT mentioned DW8 has a DIFOT (Delivery In Full & On Time) of 99% which is crazy!
This is not a key metric, but one that the team looks at closely I guess.
No wonder the Net Promoter Score is 80+
And now that AusPost, Toll, DHL and other couriers are having employee strikes and long delivery delays - they have a DIFOT of 40-50%!
DW8 is smart in capitalising on this macro-economic weakness.
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