According to NewsCorp press, NAB’s acquisition of Citibank not going well, especially when the ACCC is calling it out and complaints are up.
When complaints to Australian Financial a complaints Authority are way up due to something called identification verification procedures and ACCC I has told people to beware of scammers.
The article points out Chris Sheehan, NAB executive for group investigations and fraud not refunding some “self funded retiree” and the Consumer Action Law Center saying that people need to take account of the use of Citibank accounts, and that customers should be defined.
Looks like a nightmare for NAB..
NAB has had its fair share of money laundering issues, now it seems to have problems with scammers and misdirected payments.
Ann: 2022 Third Quarter Trading Update, page-53
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