You don’t need to send this to Kaddy. They know - hundreds of logistics customers have walked out over the last three to four months. Your email can get in line. But that has never, ever been reported so your management are being dishonest about true performance. DIFOT - delivery in full on time - that is the key stat never reported by Kaddy.
Good move closing b2c but it is a smokescreen to look busy for CR while they try and fix b2b logistics and which is a bigger disaster as that is where the volume was - not b2c.
They have lost trade support so I can not see that working so the whole logistics side of the business goes down and you go back to what Kaddy was originally, which by itself is a handy model worth $20M
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