It reminds me a bit of what happened when Optus was first launched. When people rang Directory Assistance for the Optus telephone number, operators were refusing to provide them with the number because they feared the competitor.
This kind of behaviour has been a feature of the Telstra cultural landscape since day one. It pervades all levels of the organisation and is a fundamental part of what needs fixing before it can grow and become a great and respected company with a share price that reflects that status.
telstra says it has improved staff training, page-3
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