Coles brand product quality deterioration, page-91

They are taking cues from banks, telco and insurance companies and parts of govt
”customers in the flesh are pests. Keep them at bay waiting in queue at a call centre were we can often feed them bs or standard precut faq monologues by someone who has not understood the issue or send them to the website often never answers your real questions.
These retailers dont want customers in their shops as customers are a ‘nuisance’.
Order online, we (shop) will pick the items (maybe giving pref to brand, size etc which maximises return to shop and then we will drop it at your home. Gives all power to shop and removes choice, ability to see alternatives etc from customer”.
Re-usable bags wont exist in this scenario ..... there will be a new ‘item’ on each delivery ....a charge for bags for delivering goods in.
if thats the ‘new way’ of doing things ..... I dont want a bar of it.