Hey mate, I managed to get through. Only through pure guesswork and trial and error through.
things to note 1. Include all 0s in the number 2. Try on your phone or another device if locked out of your computer for too many attempts. I disconnected wifi from my phone as well 3. The kicker, I have a double barrel surname without a hyphen, I.e. Max Smith Robinson. Despite Smith Robinson being the legal surname registered with Automic, Computershare only accepted "Robinson" as the final word. Assuming they reckon Smith is a middle name or something ridiculous like that.
anyway, time to wait for the snail mail.
IHL Price at posting:
4.1¢ Sentiment: Buy Disclosure: Held