Ann: Shareholder Support and Instructions, page-718

Hi davsar, we have exactly the same problem as you had. No problem with our personal names but our SMSF is a nightmare. We tried just our full names with only spaces and no luck. We then tried our full names and then "the XXXXXX super fund" and still no luck. On our correspondence it has A/C after "super fund" so tried "AC" and "account" but still no luck. You did mention 60 characters, our 60 characters finish at the "N" in "fund" so tried stopping there. Now locked out again. This is SO FRUSTRATING. Any other suggestions would be greatly appreciated PLEASE.