As I mentioned earlier, when I contacted Vmoto on the socials, one got back to me swiftly. Others sent automated responses and have not followed up with me further however I'm giving them the benifit of the doubt that these socials now know I was in contact with Ricardo and they need not contact me further.
The one that responded swiftly gave me some contact emails for me to voice my concerns.
Long story short I was satisfied and comforted by the response. See below.
Dear Mr. Lumin,
I am Riccardo Pozzato, Social & Media Manager at Vmoto International.It is a great pleasure to be able to speak with one of our investors, and I thank you from the bottom of my heart for the time you have dedicated to writing this letter, which is very comprehensive and full of valuable suggestions. I would like to respond to you by addressing the points you have raised.
- The fragmented presence of Vmoto depends on the fact that various importers and distributors operate in different countries. These decide on their strategies independently of each other, reporting only to the "central" company. Having differentiated websites and social profiles by region, while certainly causing confusion, is currently necessary to allow each national branch the opportunity to communicate with its market specifically - and in the correct language!
- Thevmoto.comwebsite is brand new and is currently undergoing refinement, having been launched just a few days ago. Certainly, the issue you highlight is very serious, and we will address it with the utmost priority.
^ this is regarding the slow speed at which the website loads up.
- This analysis of the possibility of "one-click" purchasing of vehicles is very interesting. However, the phenomenon depends entirely on the choices made by individual dealers: Vmoto and its national branches are companies that import and distribute vehicles, not directly engage in retail sales. Therefore, it is not currently possible to open e-commerce for directly controlled online vehicle sales. This is entirely up to individual dealers who conduct B2C activities - for example, in Italy where I am writing from, there are dealerships that offer the option to purchase our vehicles online. However, it is an excellent suggestion for future consumer service implementations.
- As in point 2, this may also be due to the fact that the website is in the final stages of development. Investigations regarding this have been underway for some time, and I am confident that the issue will be resolved soon.
^ this was in response to me questioning if, when I used contact forms/details online, was anyone seeing my attemps/messages.
- I personally reconstructed your message history on our platforms. The ones you first sent are located within a timeframe before my colleagues and I joined the company: from the first day we joined the team, we began dedicating as much time as possible to community management, and indeed, your latest messages were promptly responded to.
^ this was regarding my reports that when I contacted them via various social media pages in the past/recently, they were slow to respond.
Thank you once again for the suggestions you mention in the last three paragraphs, which we will take into great consideration.
I invite you to refer directly to me at this address for any further and eventual need for discussion and clarification, always and only with the aim of achieving the greatest possible success for Vmoto.
Best regards,
Riccardo Pozzato
Marketing Department
Digital & Media Manager
For interest sake, my response:
Hi Riccardo,
It's reassuring to read your response and quite comforting to know you have taken my concerns seriously. I also appreciate you taking the time to respond swiftly. It sounds like we are in good hands.
Thank you,
(20min delay)