Surely Zip are working on something similar to what Klarna announced? Zip can easily ramp up the profits in the next couple of years.Klarna’s AI Assistant Is Doing The Job Of 700 Workers, Company Says
Mar 4, 2024,02:12pm EST
Klarna implemented an AI assistant that is now handling the workload equivalent to700 full-time staff members, according to a recent statement by the company.
How The AI Works
Klarna partnered with OpenAI to improve customer service interactions. In just one month, the ChatGPT-inspired bot is managing two-thirds of customer service chats—2.3 million conversations—in 23 markets and 35 languages.
The integration is expected to increase profits by $40 million in 2024, the company stated. The chatbot's efficiency has resulted in fewer errors, a 25% decrease in repeat inquiries and reduced average conversation times from 11 to 2 minutes.
forbes.com/sites/jackkelly/2024/03/04/klarnas-ai-assistant-is-doing-the-job-of-700-workers-company-says/?sh=55c0e75317aeHow many employees does Zip have?Zip had 1,040 employees as of the end of June, according to a fiscal 2023 report, compared to 1,498 at the end of June 2022.
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