@Bunn-Wackett; the experience you described of the ED at A-W Hospital is fairly similar to my own during the darkest days of the Covid Pandemic at the same hospital.
Ambulances weren't available to take me to hospital after my GP and his supervisor diagnosed a massive pulmonary embolism and strongly advised I report directly to the ED. It took more than four hours for a medico to even speak to me, that after my GPs rang in to stress that without prompt treatment my chances of survival were next to nil.
Based on numerous comments I heard from staff at the time and during my stay in the A-W 'high acuity' ward it was then and remains my assessment that the root cause of long wait times etc was due to poor systemic management processes - precious staff time is being consumed by menial and even poorly defined tasks and hopelessly inefficient record-keeping / reporting processes.
