Another partner, Norwood Systems, is extending traditional voice services with Voice AI, opening up a new revenue stream for telecoms. Its OpenSpan solution, built on Azure OpenAI Service and Azure AI Speech, enables telecoms to bridge public switched telephone network (PSTN) and mobile services, to deliver advanced features like real-time recording, transcription, and summarization. This provides seamless call management for users and deeper insights for the telecom providers
:“By integrating Norwood’s OpenSpan with our mobile and voice networks, BT is unlocking new possibilities in voice technology. This innovation bridges our award-winning networks with AI, creating opportunities to enhance customer experiences, drive new efficiencies, and shape the future of voice communications.”Jon Martin, Senior Director, Unified Communications, BT
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