Ann: Qantas Cyber Incident, page-12

The data taken for many IMO gives all the ingredients needed to do phone porting fraud as the telecoms security is so lax. These days phone is the very means 2FA and pathway to fraud.. That breach means victims are directly exposed to fraud that involves 2FA via phone . 2FA is every important for any secure task in your life be it banking to entering phone and social media accounts and is what the cyber people tell you you must use to mitigate possible easier frauds. . Suggestions that it is easy to change mobile numbers of email addresses is just false as they are used for so many aspects of life and business. I am not impressed by any QAN response to date and putting the onus on individual victims to protect themselves and follow up trying to protect themselves if a great strategy for their business but IMO totally inadequate when they have just given away so many key parts of accurate data to victims identity. To hear they are simply offering victims to call up and be surveyed as their help line has to be the most irrational thing I have ever heard of as a response to cyber attack. So feedback from the anonymised survey is going to tell QAN that some people called and were pissed off and wanted help and we directed them to a a charity who ........ So based on number of people who call ( lets say 5% of people bother to wait on hold and persist through a pointless "survey call" ) they can say the victims didn't care so they are offering no further services and weight that against corporate risk profile. ???? Will they take the same approach if a plane ever crashes and someone loses their life- its all OK just call a survey firm and give us feedback?