I still think Joyce could of achieved the same goal without treating Qantas passengers the way he did.
Ground planes, Yes.
Bring the dispute to a head, Yes.
Lockout workers if needed, Yes.
Treat passengers with contempt, No, Never.
The above view takes nothing away from what Joyce needed to do to bring this to a head, just the way he did it.
There is no justification for any business to treat their customers in the manner that Joyce did.
In any business that is struggling to compete, why would you do that to your customers?
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