An organisation i am aware of had a commercial loan with bank west for last 5 years...lvr was 40% so very low. They have the income etc ,yet when their loan came to be renewed, bank west took them off the fixed rate of 7% and jacked it to over 9%... so the organisation went elsewhere and got a loan at 7.3%... i would have thought that banks were looking for low risk customers....not happy to let them go????