I have used eSuperfund for over 2 years. Good service, but I never tried to ring them. Their website is very comprehensive. The annual return process is nicely streamlined.
It allows me to keep some funds as physical silver bullion stored in a safe place of my choosing - a primary criteria of mine.
The low fee would allow people with less than the typical balance to have their own SMSF. Eg. If you had $70,000 the $700 fee is still only 1%.
Only use them if you are prepared to do some research on SMSF rules.
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