public relations

I hope a question will be asked at the A.G.M. about the fiasco regarding the handeling of one of their purchased so called debtors who had no financial debt and could not extricate themselves from the problem because of a communication problem through repcols Indian Bangalore centre and ended up plastered all over the television stations subsequently being reflected in a drop in the share price.
Where are the specialist people for these sorts of situations.
RAB