Aceshigh, put in a complaint in writing to them telling them they are costing you money. Give them details of what you tried to buy detailing the time you tried to buy it and price or what you were trying to sell etc. They will oblige with free brokerage for x number of trades depending on the severity of their problems. Don't forget to mention you will be looking at alternatives and will refuse to recommend their services to anyone in the future. Businesses like etrade rely on referrals to keep going, and they know one client is worth around 20 referrals
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