Claiming money is processed through the banks, details below.
How to claim bank account money
If you have found your name on ASIC's Unclaimed Money Search and the money is from a bank account, you will need to approach the relevant financial institution.
They are responsible for assessing the rightful owner of the funds.
If your claim is successful, the bank will notify ASIC. ASIC will then release the funds to the bank so the bank can then pay you.
Step 1
Record your Original Transaction Number (OTN)
If you found your name on ASIC's Unclaimed Money Search , then you would also have seen a unique Original Transaction Number (OTN) relating to your claim. Please note down your OTN. You will need your OTN to make a claim.
Step 2
Check our list of banks, building societies and credit unions
This list will tell you if the bank you are trying to contact is still operating. If they are not operating this list will tell you which institution is responsible for deciding your claim. For a complete list of banks, building societies and credit unions that are authorise to operate in Australia, see the Australian Prudential Regulation Authority's list of Authorised Deposit taking Institutions.
Step 3
Contact the bank for information on how to make a claim
Many banks have an unclaimed money contact person who can help you with your enquiry. You should ask to speak to this person.
In addition to your OTN, you may need to provide documents like your driver's licence, passport, bank statements or passbook, to prove who you are and your right to the money.
The proof will vary from case to case and the bank will decide what it requires.
