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National Australia Bank Limited (ASX:NAB) will train its tellers to provide 'lite' financial advice as it moves to shrink the size of its branches by about 25 per cent and embrace digital technology.
NAB's executive general manager retail Vicki Carter told media the nature of the branches was changing as more people migrated to online banking.
In the past year, the number of branch transactions slipped 10 per cent, while mobile internet banking soared 111 per cent.
Ms Carter said bankers would deal less and less with transactions, providing more ''lite advice'' to customers.
But Ms Carter said NAB would still employ qualified financial planners across 15 per cent of its branches, referring the more complex customer needs to them.
NAB generated a net profit of $5.46 billion in fiscal 2013.
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