idiots at nab, page-20

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    re: idiots at nab - get this.... G'day Cat et al,

    I switched to etrade in early Jan.

    Don't know what's been happening with NAB.
    As for customer service I can't complain, they actually rang me after sending about 10 emails, they were wondering why I hadn't replied to the free Pro service they were offering me.
    I said that I wasn't interested in monthly fees and so on, and they said that if I were to actually read my e-mails ,they were giving it to ME free. LOL
    Switched anyways cause of the downtime crap.
    They were very quick to give me a call as to why I was changing and was there anything they could do to keep the business.
    I think the customer service side isn't too bad, it's the trading system that is unreliable, and that's the reason I gave them for the switch.

    cheers
 
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