Important Notice of Unclaimed Property, page-30

Correct jojo, except at the back of the form there is another set of questions which overseas shareholders need to answer, a form called Form W-8BEN which needs to be completed and the information there appears to be additional to the action required if using the internet. In other words, both are required. Hence the problem is this further information. As you say you can use the info. on the 2012 form to complete the internet steps 1-3 but that is only partially fulfilling the requirement, from what can be gathered from the somewhat ambiguously worded/formatted form.