Zipt 2.0, page-82

I think its very concerning that they haven't learnt from their first experience launching to Android, then iOS and the testing (or lack thereof) process. They seem gung-to release to the ASX that they are ploughing ahead but again they haven't got the product to production release state.

The support button in the app uses an embedded ZenDesk service. Nothing at all wrong with that, they haven't however taken the time to set up the welcome message or any FAQ's - nor (it would seem reading the reviews) are they responding to support requests sent through it.

https://zipt.zendesk.com/hc/en-us/categories/202551447-General

Its absolutely not rocket science and if it was a first time gig maybe they could be cut some slack, but seriously, millions of dollars of development, marketing and shareholders money spent later..


edit: It would be a 15 minute job maximum to update this which would immediately reflect for all users (no app update needed) the fact that this wasn't completed, identified in internal testing, beta testing nor fixed 4 days after a person has reported the issue in a review - which ZIP have responded to! - just goes to show how little appears to have changed.