The Syntonic team have finally gone & dug a little deeper into the re-charge issue (that's supposedly been fixed for days now) and just posted this to those in India & possibly Mexico
February 22, 2017
We do have an issue with top-ups currently. If you do send your account details to
[email protected] we can try to reset your account manually. Thank you.
There also sending out these messages
February 22, 2017
Please send your Customer Id to
[email protected] so we can look into details. Please do not share customer id in public forums. Thank you.
February 22, 2017
Thank you for your feedback. How can we get a 5 star from you? Please send us more feedback at
[email protected]
February 22, 2017
I checked your customer id and your account was on hold due to suspicious activity, It is reset now. Please do not share customer id on public forums and contact us at
[email protected] for further assistance. Thank you.
February 22, 2017
We cannot help you on this forum. Please send your account details to
[email protected] so we can try to reset your account. Thank you.
Referring to the last one of these gives me the impression the company is not at all pleased with us shareholders being able to see how poorly Syntonic's customer service has been for users in 2017.
LOTM
