westpac broking, page-53

I aint happy. Place an order to buy MOL at 16:07 pm.
Because it was at a price a few cents higher than expected price in preopen, it was "referred".

Normally "referred" orders get approved and sent to the market within 1-2 mins maximum. Often within a few seconds even.

This time it remained referred for over 6 minutes. I dont know how long it would have taken to activate but i cancelled it as it was too late.

Questions
1) Is this "referred" condition imposed by all brokers, or is this a Westpac special?
2) Is there a maximum tolerable time for referred orders to be activated?
3) Can i legally ask them to pay me compensation for money

their fees aint so cheap at all! the only reason i am still with them is they dont force you to open a cash account, but settle by direct debit.